Terms and Conditions
- Privacy PolicyTop
-
This Privacy Policy tells you how we collect information when you visit this site or deal with us and what we do with your personal information.
At AusFoto, we understand the importance you attach to your personal information. As such, we shall ensure that we comply with our obligations under the Privacy Act 1988 (Cth).
If you submit information to AusFoto by registering as a member, purchasing one of our products or by sending us an email, we collect that information and use it for the purposes of providing you with information or advice about our goods and/or services and for processing an order by you for our goods and/or services.
Specifically, we require your name, street address, email address, phone and fax number and method of payment details in order to complete an order for our goods and/or services.
We shall only disclose your personal information to third parties where the disclosure is necessary and directly related to the purposes set out above - such as our financial institution to process your order. We shall not give our customer lists to third parties for promotions independent of AusFoto.
Under the Privacy Act 1988 (Cth) you have a right to request access to your personal information held by us. You may do this by sending us an email to Sunball@AusFoto.com or by writing to us at
Privacy Officer
Sunllen Pty Ltd
P.O. Box 805
Glen Waverley Victoria 3181You do not have to provide us with the information requested, however, we will be unable to process your order should you be unwilling to do so.
As a small business, AusFoto relies on word-of-mouth of customers and friends to 'spread the word' about our great deals. To keep you up-to-date on new products and special deals and promotions we do send occasional emails. However, in accordance with the Spam Act 2003 (Cth) we shall only send you emails with your prior consent and shall be happy to remove you from our mailing list should you no longer wish to receive our promotional information.
- Delivery & Refund PolicyTop
-
Product Information
The website www.AusFoto.com is owned and operated by Sunllen Pty Ltd. All products listed on www.AusFoto.com are described to the best of our abilities and the specifications reflect the information that has been provided to us. All care is taken to ensure this information is correct, but we cannot eliminate the possibility of human error. You should be aware that the colors and appearances of images may vary from the way they appear on screen.
Copyright
The description of our products is the copyright property of AusFoto, and specifically you may not use that description as the description of the product should you choose to re-sell the items elsewhere. This includes all product information, images and specifications where applicable. You must not use, reproduce, modify or distribute our images or any part of those images in any manner. In the event that there is any dispute between us in relation to this issue, you agree that until the matter is resolved, an interim injunction will be ordered, which will prevent any further use or distribution of the image until a final court hearing.
Payment Information
All orders are prepaid. When ordering, your credit card is charged when you place your order. All orders are in Australian dollars. We accept Visa and Mastercard cards only, and only cards with an Australian billing address.
Please note that we do not store your credit card number on our servers.
If the card payment is declined by your issuer for any reason, we cannot hold goods against your order.
Shipping Information
The cost of shipping is clearly indicated for each product ordered, and is included in the invoice total. Orders are generally processed and posted in seven working days. Where the item requires installation or pre-postage maintenance by the AusFoto technicians, orders may take longer.
Please note that we will not ship any order outside of Australia.
Shipping Errors
AusFoto uses the Post Office and quality couriers to deliver your products. Whilst we use quality carriers, the reality is that errors may occur. In the event of delivery errors, AusFoto will use all its efforts to ensure you receive your goods, receive a replacement or are refunded your purchase price.
Warranties:
Where applicable, the warranty offered for the products sold by AusFoto are the manufacturer's warranty.
Where there is no manufacturer's warranty available, AusFoto offers a warranty for the products, as specified in the product specifications.
AusFoto's warranty is limited to replacement of the item or refund of the purchase price, to be determined by AusFoto.
Limitation Of Liabilities
Under no circumstances will AusFoto be liable for any direct, indirect, special, incidental, consequential, or other damages resulting from any product purchased from AusFoto beyond the value of the item purchased, including, without limitation, any lost profits, business interruption, or loss of programs or information. AusFoto reserves the right to change any specification, design, model and or other information without notice.
- Return PolicyTop
-
Under the distance selling Regulations, if you have received goods and have simply changed your mind about purchasing them, you may return goods for credit subject to the following conditions:
Returning Defective Merchandise
At AusFoto we are proud of our products and guarantee all our products as being as advertised. We will attempt to replace any defective merchandise (subject to stock availability) or refund you for any defective merchandise (including reasonable shipping costs) provided that:
a) The return is pre-arranged with AusFoto. This can be done by e-mailing Service@AusFoto.com
b) the product is returned to us with proof of purchase within 7 days of the date of purchase;
c) the product is in its original condition and in their original packaging;
d) the product is not defective as a result of misuse, improper installation, connection to the wrong voltage or other
abuse or misuse.e) Goods are not a ‘Your Photos' or 'Personalized Art' item. (see below for details)
Create Your Photos & Personalized Art items
All artworks are provided as a bespoke service to the client on a one to one basis, based on the designs shown on this site. You, as the customer give the artist responsible full creative title to recreate the said artwork based on your size and style requests to the best of his/her ability.
Due to the bespoke status of these artworks, items that are delivered as described and in good condition may not be returned but damaged items will be exchanged free of charge. We reserve the right to charge for re-posting returned orders, which have been especially produced to meet your personal requirements.
Should there be any problems with defective product, please contact AusFoto first.
All returns must be pre-arranged by emailing Service@AusFoto.com
Returning Non-defective Merchandise
Please carefully check the specification and compatibility of the products with your requirements prior to purchasing.
However, should you wish to obtain a refund for a non-defective product we may do so (at our discretion) on the following conditions:
a) The return is pre-arranged with AusFoto. This can be done by e-mailing Sunball@AusFoto.com,
b) the product must be returned to us at your expense with proof of purchase within 7 days of the date of purchase;
c) the product must be unused and in it original condition, including its original packaging, and
d) We will not under any circumstances refund the cost of shipping the product to you and we may at our discretion
deduct the cost of the credit card transactions from your refund.All returns must be pre-arranged by emailing Service@AusFoto.com
- GeneralTop
-
AusFoto may revise these terms at any time. Use of this website is subject to the revised terms.
These Terms and Conditions are made on behalf of Sunllen Pty Ltd, and all references to AusFoto, Sunllen, "we" or "us" in these Terms and Conditions refers to Sunllen Pty Ltd (ABN 15 133 621 477)
