FAQ

1. Why should I buy from AusFoto ?Top

Our product is superior to just about every other MDF board print on the Australian market, and is incredibly competitively priced
We have shipped thousands of prints all over Australia and the world, and most of our customers keep coming back to order more prints.

2. How many prints do I need to order ?Top

We take great pride in supplying you with premium quality prints at incredibly competitive prices, so there is no minimum order. Whether you want just one print or a thousand, no order is too small or too large

3. How do I get my images to you ? Top

If your images are digital, you can either click order online, or email them to us. We can accept emails up to 50mb in size.

If your image is in the form of a negative, existing photo, slide or transparency, please post it to P.O. BOX 805, Glen Waverley, VIC, 3150. If you would like us to purchase an image for you through one of the online stock photography sites please let us know.

4. When will I get my board print?Top

Please allow 10 working days from confirmation for moat orders. If you genuinely require your print faster, then we will be happy to offer you a shorter turn-around time at no additional cost. Please remember This is not always possible, as this depends on time required for delivery 

5. What payment methods do you accept?Top

AusFoto accepts Cheque's , money orders, direct debit transfers, credit card  and cash.

6. Are there any hidden charges that I need to pay ?Top

The prices your see on our pricing table are all-inclusive (including freight).

7. What resolution do I need ? Top

Your image needs to be at least 200KB in size. If you're not sure what size it is, don't worry - attach the image above and we'll check it's ok.

We are not willing to provide a table showing the resolution required for different sized prints. This is because the maximum print size depends so much on the quality of the camera and subject matter of the image.

Instead, we welcome you to send your image to us for an obligation free evaluation. We will let you know the largest size we can print from your image, as well as pricing for a range of sizes.

8. What format should the images be?Top

We can print JPEGs and TIFFs on canvas. If you're not sure which format your

image is, don't worry. Attach the image above and we'll check it's ok.

9. Do your prices include GST and Delivery ?Top

All of our prices include GST. and delivery rates.

10. Tell me about Gloss Levels?Top

AusFoto gives you the choice of two levels of protective coating.

Full gloss(Ultra Glossy) – Generally suited to images that will be displayed in areas with low ambient light. Our gloss coating adds an easily cleaned protective coating that provides excellent abrasion resistance. In high light situations, you may find that the coating becomes reflective, making it difficult to see the image.

Matte( Stain Finish) – Our matte coating shows almost no reflection from the surface of the print. It is not as resistant to abrasion and is more suited to areas that contain little dust.

11. Do you enhance / fix scratches ?Top

Yes, we employ professionally trained photographers who take care of our pre-printing work. This includes the enhancing the colour of your images, fixing scratches and editing your images to your specification.

We offer 20 minutes of professional image editing per print at no additional charge. This includes creating collages, cropping, resisizing, preparation of proofs etc. This is more than enough time to completely most work. In the event that it will take longer, we will contact you.

12. How long will my prints last ?Top

Coloured prints on our board have been independently tested to resist fading for up to 75 years. Our Black and White prints have been independently tested to last 200+ years without visible fading.

All of our board prints are coated with a high quality spray coating that provides resistance to moisture, and additional 75 years of UV light protection and scuffing.

13. Is it really essential to spray coat the prints with a protective coating? Top

Yes. Some board printers will tell you that this is not an essential part of the process.but without it you would be reducing the life of your prints.